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Refund and Returns Policy

Refund Policy for Kedach SMS Marketing Services

Introduction
At Kedach, we’re committed to delivering high-quality SMS marketing services. This refund policy outlines our practices regarding refund requests, ensuring that our services meet your business needs while maintaining fairness and legal compliance.

Eligibility Criteria
Refunds are considered under the following conditions:

  • Service cancellation within 2 days of purchase.
  • Non-delivery of the promised service due to technical issues.
  • Major service discrepancies are not rectifiable within a reasonable time frame.

Refund Process
To request a refund, please follow these steps:

  1. Contact our support team at info@kedach.com.
  2. Provide your order number and a detailed reason for the refund request.
  3. Submit any additional documentation, if required, for your case.

Limitations and Exclusions
Please note the following limitations:

  • Refunds will not be issued for services already utilized or partially used.
  • Refund requests must be made within 02 days of purchase.
  • Service fees or charges for special features are non-refundable.

Processing Time and Method
Refund requests are processed within 02 business days. Approved refunds will be credited to the original method of payment unless otherwise specified.

Policy Updates
Our refund policy may be updated periodically. We will notify our customers of any significant changes through our website or direct communication.

Contact Information
For inquiries or further clarification on our refund policy, please: contact info@kedach.com

Legal Compliance
This refund policy is crafted in adherence to applicable laws and regulations concerning e-commerce and digital services.

Accessibility
This policy is available on our website, ensuring easy access and transparency for all our clients.

Need help?

Contact us at info@kedach.com for questions related to refunds and returns.

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